Psydes Support

How do I get started with Psydes? You need a physical Psydes collectible card. Create an account in the app, then scan the QR code on your card and enter the 6-character PIN to claim it. Once claimed, use the camera in Psydes to recognize the trigger image on the back of the card and access its available AR content.

Why does one card show different content than another? Psydes collectibles can use different recognition triggers, and the content available depends on the trigger associated with that collectible. If a required trigger is not available or is not recognized, the associated content will not be accessible.

Why isn't the AR experience loading? Make sure you have good lighting, hold your camera steady, and keep the trigger image clearly visible. The card should be on a flat surface when possible. If the experience still does not load, try closing and reopening the app and confirm that you have an internet connection for newly available content.

Can I access content without the physical card? Psydes experiences are tied to physical collectibles and authorized triggers. If the required physical trigger is not available or cannot be recognized, the associated content will not be accessible.

Can users or artists post directly into Psydes? Not in the current version. Content shown to collectors is reviewed and published by Psydes in cooperation with the applicable artist, creator, or rights holder.

How many devices can I use? Each Psydes account supports up to 3 trusted devices. You can manage your devices in the Account tab of the app.

I didn't receive my verification email. Check your spam or junk folder. If you still don't see it, use the "Resend" option on the verification screen and confirm that you entered the correct email address.

Can I use Psydes offline? Some previously loaded collection information or content may remain available while offline. An internet connection may be required to claim new cards, verify ownership, complete transfers, or load newly published content.

How do I delete my account? Go to the Account tab, scroll to the bottom, and tap "Delete Account." Account deletion is permanent and cannot be undone. Collectibles associated with the deleted account may become available for another eligible holder to claim, subject to Psydes verification and transfer rules.

What devices are supported? Psydes requires an iPhone with ARKit support running iOS 16 or later. Device compatibility may vary by hardware and feature.

Where can I get Psydes cards? Psydes collectible cards may be available through participating artists, authorized retailers, and Psydes sales channels. Availability varies by release.